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Refund & Cancellation Policy

Educate India
Your Voice for Quality, Accessible, and Digital Education

Effective Date

01 June, 2025

Website: https://educateindia.in

This policy outlines how refunds and cancellations are handled on our platform. By purchasing from Educate India, you agree to the terms below.

Products Covered

Digital Products: PDF assignments, notes, study material – delivered instantly via email or WhatsApp.

Physical Products: Printed or handwritten assignments – shipped by courier or India Post upon request.

Refund Policy for Digital Products

All digital purchases are final and non-refundable, including:

  • Accidental or duplicate orders
  • Failure to download or open the files
  • Change of mind or alternative solutions found

Delivery via any electronic method constitutes full fulfillment of service. This prevents unauthorized use or sharing of digital educational content.

Refund Policy for Physical Products

Refunds may be provided only if:

  • The product was not shipped within 4 business days of payment
  • The content received is completely unrelated or wrong (with proof)
  • The package was received damaged (proof submitted within 24 hours)

Refunds will not be issued for delays due to couriers, incorrect address, or formatting/style preferences.

Cancellation Policy

Digital Orders: Cannot be cancelled once placed, due to near-instant delivery.

Physical Orders: Can only be cancelled within 2 hours of placing the order, provided the preparation or dispatch has not started.

How to Request a Refund

Email support@educateindia.in with the following:

  • Your full name and order ID
  • Payment receipt
  • Brief explanation of the issue and valid evidence

If approved, refunds will be processed within 7–10 working days to the original payment method.

Legal Disclaimer

  • Repeated or fraudulent refund claims may lead to account suspension or legal action
  • We are not liable for delays caused by third-party platforms or courier services
  • This policy complies with the Consumer Protection (E-Commerce) Rules, 2020

Connect With Us

For any support or refund queries, you can reach us during business hours (Monday to Friday, 10:00 AM – 5:00 PM IST).