Effective Date: 01 June, 2025
Website: https://educateindia.in
This Refund & Cancellation Policy governs all purchases made on EducateIndia.in, including both digital and physical educational materials. By placing an order with us, you agree to the terms outlined below.
Due to the intellectual nature of our services and the instant accessibility of digital goods, we maintain a strict no-refund and no-cancellation policy for digital downloads.
1. Products Covered
Educate India provides two main types of deliverables:
a. Digital Products (Soft Copy)
- Solved assignments in PDF format
- Notes, study material, guess papers
- Instant or email/WhatsApp delivery
b. Physical Products (Hard Copy)
- Handwritten IGNOU assignments
- Printed material shipped via India Post or courier
2. No Refunds for Digital Products (Soft Copies)
All purchases of digital products (PDFs or other soft copies) are final and non-refundable, without exception.
This applies even if:
- You ordered by mistake
- You changed your mind after payment
- You failed to download, open, or use the file correctly
- You found the material elsewhere or later decided not to submit
Once a file has been sent via email, WhatsApp, download link, or any electronic channel, it is considered delivered in full, and no refund or cancellation will be entertained under any reason.
This policy is in line with global digital commerce standards and protects against unauthorized duplication and resale of our copyrighted content.
3. Refund Eligibility – Physical Products (Hard Copy Assignments)
Refunds for hard copy orders may be considered only in the following limited cases:
- The assignment was not shipped within 4 business days from payment confirmation
- The assignment received is completely unrelated to the course or subject ordered (requires documented proof)
- The parcel arrived damaged or incomplete, and photographic/video proof is submitted within 24 hours of delivery
Refunds will not be granted for:
- Delays caused by postal services or third-party couriers
- Incorrect shipping details provided by the customer
- Unavailability to receive the parcel at the given address
- Handwriting, ink, or formatting preferences not matching expectations
4. Cancellation Policy
a. Digital Orders (PDFs/Soft Copy)
Cancellations are not permitted once the order is placed, due to the immediate or near-instant dispatch of the product.
b. Hard Copy Orders
Cancellation is allowed only within 2 hours of placing the order, provided the assignment has not been shipped or written. Once preparation or dispatch has started, no cancellation will be accepted.
To cancel a hard copy order within the permitted timeframe, email: support@educateindia.in
5. How to Request a Refund (Hard Copy Only)
If you are eligible under the above terms, please write to us at support@educateindia.in with:
- Your full name
- Order ID and payment receipt
- Date of purchase
- Description of the issue
- Attach supporting proof (e.g., incorrect content, damaged parcel, etc.)
Refund approval is at the sole discretion of Educate India, based on the merit and evidence of the claim.
Approved refunds will be processed within 7–10 working days via the original payment method.
6. Legal Disclaimer
- Educate India reserves the right to reject fraudulent, vague, or unsupported claims
- Abuse of refund requests, misuse of educational content, or repeated chargebacks may lead to account suspension and legal action
- We shall not be held responsible for technical errors, delayed emails, or delivery failures caused by third-party systems
- This policy is final and binding as per applicable Indian laws under the Consumer Protection (E-commerce) Rules, 2020
7. Contact Us
For all refund, cancellation, or delivery-related queries, contact:
📧 Email: support@educateindia.in
📍 Postal Address: Educate India, Poonch, Jammu and Kashmir, India
We are here to assist you during working hours (Monday to Friday, 10:00 AM – 5:00 PM).