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Educate India

Your Voice for Quality, Accessible, and Digital Education

Grievance Redressal Officer

This page is published in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and relevant provisions under Indian law. We are committed to resolving complaints in a fair, transparent, and timely manner.

Appointed Officer Details

  • Name: Mr. Rahies Ajmil
  • Email: legal@educateindia.in
  • Contact Hours: Monday to Friday, 10:00 AM – 5:00 PM IST
  • Postal Address: Educate India, Poonch, Jammu and Kashmir, India

How to File a Grievance

To raise a grievance or legal concern, please submit a written complaint via email or post. Kindly include the following details:

  • Your full name and contact number
  • Clear description of the issue or complaint
  • Any supporting documents, screenshots, or payment proof
  • The action or resolution you are seeking

Response Timeline: Acknowledgment within 48 hours and resolution within 15 business days of receiving a complete complaint.

Jurisdiction and Compliance

All grievances are handled under the laws of the Republic of India. Any legal disputes will fall under the jurisdiction of the courts in Poonch, Jammu and Kashmir.

Educate India fully complies with ethical standards, user privacy, and digital education norms under the IT Act and relevant academic policies.