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Grievance Redressal Officer

Educate India
Your Voice for Quality, Accessible, and Digital Education

Overview

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable Indian laws, we are committed to addressing concerns in a fair, transparent, and timely manner.

Appointed Officer

  • Name: Mr. Rahies Ajmil
  • Email: rahies@educateindia.in
  • Contact Hours: Monday to Friday, 10:00 AM – 5:00 PM IST
  • Postal Address: Educate India, Poonch, Jammu and Kashmir, India

Filing a Grievance

To submit a grievance, please send a written complaint via email or postal mail with the following details:

  • Your full name and contact information
  • A clear description of the concern or issue
  • Relevant supporting documents or references (e.g., screenshots, transaction ID)
  • Desired action or resolution expected

Response Time: We will acknowledge receipt within 48 hours and aim to resolve complaints within 15 working days.

Jurisdiction & Compliance

All grievances are governed under the laws of the Republic of India. Any legal proceedings will be subject to the jurisdiction of the courts in Poonch, Jammu and Kashmir.

Educate India upholds the highest standards in educational ethics, student privacy, and responsible content under the IT Act and related regulations.