Effective Date: 01 June, 2025
Entity: Educate India
Website: https://educateindia.in
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following is the designated Grievance Redressal Officer for EducateIndia.in.
👤 Grievance Redressal Officer
Name: Rahies Ajmil
Designation: Grievance Redressal Officer
Email: grievance@educateindia.in
Address:
Educate India,
Poonch, Jammu and Kashmir,
India
Procedure for Filing a Grievance
If you have any complaint regarding:
- Content hosted or published on our website
- Payment-related disputes
- Privacy or data protection issues
- Misuse of our name, logo, or impersonation
- Any other grievance related to Educate India’s platform or services
You may file a grievance by sending an email to grievance@educateindia.in with the following details:
- Full Name of the Complainant
- Contact Details (Email and Mobile Number)
- Clear description of the issue or grievance
- Relevant URLs, screenshots, or order numbers (if applicable)
- Date of incident (if relevant)
- Supporting documents (if any)
Grievance Response Timeline
- Grievances will be acknowledged within 24 hours of receipt (working days only).
- A full response or resolution will be provided within 15 business days, as mandated by law.
We are committed to addressing your concerns transparently, fairly, and lawfully.
Abuse of Process
Misuse of the grievance process—such as fraudulent claims, spamming, or attempts to manipulate services—may result in legal consequences or restriction of access to our platform.
Respectful Communication Policy
All users are expected to maintain professional and respectful communication when addressing grievances. Abusive language, threats, or intimidation will not be tolerated and may be reported to appropriate authorities.
Privacy of Complainants
All grievance-related communication will be handled in strict confidence, and your identity will be protected unless disclosure is legally required.
Need Further Assistance?
For general inquiries, delivery issues, or support, please contact:
📧 Support Email: support@educateindia.in
📧 Legal & Policy: legal@educateindia.in
🌐 Website: https://educateindia.in
✅ This Grievance Redressal mechanism is maintained in compliance with applicable Indian law and may be updated without prior notice to reflect legal, operational, or content-based changes.